At Proven Coffee, we strive to ensure your satisfaction with our coffee machinery and accessories. This Refund Policy outlines the conditions under which returns, refunds, and exchanges are available. By purchasing from us, you agree to the terms outlined below.
1. Eligibility for Returns
We accept returns for eligible items within 14 days of delivery, provided the following conditions are met:
- The item is unused, in its original condition, and in its original packaging.
- The item is not a custom-made, specially ordered or clearance product.
- You provide proof of purchase (e.g., order confirmation or receipt).
2. Non-Returnable Items
Certain items are non-returnable, including:
- Used or damaged products not covered by warranty.
- Customized or specially ordered equipment.
- Consumable items (e.g., coffee beans, filters).
- Clearance items that are stated Non-Returnable on sale.
3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days to your original payment method. The refund will cover the item’s purchase price, excluding original shipping costs.
4. Exchanges
If you receive a defective or incorrect item, we will provide an exchange for the same or a comparable product, subject to availability. Please contact us within 7 days of delivery to arrange an exchange.
5. Faulty or Defective Items
If an item is faulty or defective, we will offer a repair, replacement, or refund in accordance with our warranty terms. Please Contact Us within 7 days of product failure to report the issue.
6. Return Shipping
You are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item). In such cases, we will provide a prepaid shipping label. Please contact us for return instructions before sending items back.
7. How to Initiate a Return
To request a return, please Contact Us with your order number and reason for return. We will provide instructions for returning the item to our facility.